Frequently Asked Questions

Bitcoin is the first worldwide decentralized crypto currency and digital payment system called digital currency, as the system works without a central repository or single administrator. The system is peer-to-peer, and transactions take place between users directly, without an intermediary. These transactions are verified by network nodes and recorded in a public distributed ledger called a blockchain. Bitcoins are created as a reward for a process known as mining. They can be exchanged for other currencies, products, and services. As of February 2015, over 100,000 merchants and vendors accepted bitcoin as payment. Bitcoin can also be held as an investment. According to research produced by Cambridge University in 2017, there are 2.9 to 5.8 million unique users using a crypto currency wallet, most of them using bitcoin.

Bitcoin mining begins with computers called miners. These miners use their processing power to solve complex math equations. They verify transactions and decrypt blocks of newly released Bitcoin. As a reward for solving these equations, they are rewarded with a certain amount of Bitcoin in return, which in turn can be exchanged into US dollars.

Yes! Bitcoin has been consistently increasing in value over time and shows no signs of slowing down. The more Bitcoin you can mine, the more valuable it becomes when the Bitcoin value increases. If you had $100 worth of Bitcoin in 2010 and held on to it until today, your $100 would be worth $75,000,000.

To get started in Bitcoin mining you will need to buy a miner such as the Avalon 741, a power supply and a controller. Once you have these 3 items, you can configure your miner, join a pool and start mining Bitcoin.

Feel free to ask for discounts:

The very first thing to do is to check if the local installation (your network and your house installation) is ok. After excluding this as a source of error please write us a detailed report of the problem and send it to our support team:

Warranty and support of the hardware are responsibility of the manufacturer. Antminer SA does everything in its power to make your miner work but we can not fix burned or defective hardware.

Delivery time depends on the way you paid your order, the manufacturer production time and on the current load of orders. Bank transfers can take up to 48h to be confirmed. High demanded products usually take longer to be shipped out. Currently all manufacturer are experiencing heavy delays, caused the chip manufacturer delays. Miners that are in stock are not affected.

Customs is the responsibility of the buyer/receiver. Every country has its specific laws and terms for importation. On request we gladly support you during the process by providing the necessary documents. ask us to learn more about how we make sure your miner arrives without hassle

Before you send any equipment to us for a check please inform us and let us take a look at it remotely, open a ticket here. In some cases like for example a defective hashboard, we are not always able to help. In some cases the hardware needs to be sent to the manufacturer at the customers cost. The guarantee conditions you’ll find on each manufacturers website:

The first step is to get in touch with us. 99% of all cases we can solve for you and you can lean back and wait for your delivery. Should there be any issues we cant solve immediately, we wont stop until it is solved!

Yes, we work very tight with DHL and other Companies to ensure your shipment is at all time 100% secure. All packages have insurance up to the exact value of the miner when purchased.

Yes absolutely. Pass by, get a free coffee and make your purchase in person. Please be advised that you need to arrange an appointment before. We are always on tour for our customers, mining farms and projects related to mining.

Unfortunately you can not. Sometimes it can happen that an order is a couple of days delayed. reach out to us in case your order seems to take longer than usual. In case of batches/pre-sales, we depend very much on the progress and the punctuality of the factories which we can’t guarantee nor influence. Please read more about how we handle delays and batches in our